July 18, 2012 | by Andrew Kameka
British operator O2 suffered a wide scale network failure last week, leaving many subscribers throughout the UK without access to the mobile web, calling, or texting. The outage was a major inconvenience for a day, but the company is trying to make up for the mistake by offering three days of free service to affected customers.
O2 has posted to the company’s blog that it wants “to make it up to our customers for the loss of service some people experienced last week,” and it will do that through discounts on upcoming bills. O2 says it has identified the users who were unable to access services that day and will automatically apply a 10 percent discount to their subscription bill in September. Pay & Go customers will automatically get an extra 10 percent credit on their first top-up transaction in September.
Even customers who weren’t directly affected by the outage will be compensated. O2 has announced that it is giving all customers a £10 good toward any purchase in the O2 Priority Moments app or at http://www.o2priority.co.uk. The vouchers will be distributed sometime between September 1st and 30th.
O2 says that an “unprecedented” issue caused the outage last week. In a previous update, the operator said it was working to identify the root cause of the problem and prevent similar incidents like this in the future.