Carriers

What’s holding up T-Mobile’s Android 4.0 Ice Cream Sandwich rollout?

April 25, 2012 | by Andrew Kameka

T-Mobile

htc-sensation-2

T-Mobile says its network is just as fast as other carriers when it comes to download speeds, but that’s not necessarily true in terms of the Android 4.0 rollout. While AT&T, Sprint, and Verizon have all managed to upgrade at least one phone to Android 4.0 or declare it will shortly, T-Mobile has been silent.

The issue became more peculiar earlier this week when Samsung announced a new wave of Android devices that will receive ICS soon. Samsung officially stated that the Samsung Galaxy Captivate Glide, Note, S II, and Skyrocket (AT&T); Galaxy Tab 7.7 and 10.1 (Verizon); and Epic 4G Touch (Sprint) were all on track to receive Android 4.0 in the near future. As for the T-Mobile Galaxy S II, Samsung would only say that it is in “close communication with T-Mobile to ensure that eligible devices are upgraded to Android 4.0 Ice Cream Sandwich in the coming months and will provide updates as we have additional details to share.”

T-Mobile customers could use some details now. Every time we write about a new phone getting or being promised an upgrade to Android 4.0, the first thing people ask us is, “What about the HTC Sensation?” or “Has the Galaxy S II been forgotten?” I asked T-Mobile what’s the cause for the delay and received this responses from a T-Mobile spokesperson:

T-Mobile is committed to enhancing customers’ experience with our devices, including providing upgrades to the latest operating systems. We are actively working with our OEM partners to ensure that a number of eligible T-Mobile devices are upgraded to Android 4.0 Ice Cream Sandwich in the coming months and will communicate updates as we have additional details to share.

No answers.

T-Mobile USA isn’t alone in its Android 4.0 woes, but it’s lack of clarity or commitment or a reasonable timeframe has proven frustrating for some customers. Meanwhile, even little old regional carrier Cincinnati Bell managed to update the Sensation to ICS. Devices perform differently on different networks, but HTC and T-Mobile should have ironed out these issues by now.

The only thing I can say to frustrated users is that they just need to display a little (maybe a lot) more patience. If it’s any consolation, HTC promised an upgrade for the Amaze and HTC Sensation last month. Samsung users will likely have a longer wait, but an update has to come to you as well. Knock on wood.

We know that Carly is racing through the city faster than a speeding 4G phone, but T-Mobile needs to shift some of that speed to its update process.