April 18, 2012 | by Andrew Kameka
Santa Claus, the Tooth Fairy, and human interaction for Google Tech Support. What do these things all have in common? None of them exist.
At least that’s the way it’s traditionally been for consumers thanks to Google’s preference for online help forums. The Nexus One briefly had phone support, but getting on the phone with someone at Google is not easy. Last night, redditor CarMapsGuy pointed out that there’s actually a way to request phone-based support for some issues in Google Play. A “Talk to a specialist” link allows Google Play users to enter their contact details and describe an issue related Google’s content store. Minutes later, a living, breathing, actual human responds to answer questions.
This has apparently existed for a little bit, but it’s the first I’ve ever heard of Google offering such a service, so I thought it might be something worth spreading the news about. You can’t run to Google for every single issue that you have, but for consumers having problems related to buying Android apps, books, music, or renting films from Google Play, this can be a fast and direct lifeline to solving the problem.
- Not available everywhere. Multiple users in a reddit thread report seeing messages that say their country is not supported. The United States is the only confirmed place that I’ve seen, but others say it works in Australia, Canada, and the United Kingdom.
- This is for problems related to Play, so don’t call because you can’t figure out an app you downloaded. Call because you were charged and the app won’t download or things of that nature.
- Calls are restricted only to Google consumers, not developers having issues with Google Play
- Don’t abuse this and call excessively. First check if your question was answered in the Play Help homepage before calling.