Android News
Even MetroPCS enjoys an Android bump
May 3, 2011 | by Andrew Kameka
Carriers
Great Android phones have already been credited for boosting performance at major U.S. carriers, even sparking a complete turnaround at Sprint. It seems MetroPCS has also benefited from embracing Android based on the Q1 2011 earnings reported today.
MetroPCS says that it added more than 725,000 net new customers from January to March. That’s a 21 percent increase in the number of MetroPCS customers in the previous 12 months. The no-contract, low-cost prices likely played a huge role in attracting new customers, but the presence of new Android phones also influenced customer decisions.
CEO Roger D. Linquist said there was a “significant uptake of our Android smartphones” in Q1 2011, which helped power MetroPCS to a record-breaking quarter. The reported churn, which is the rate at which contract customers leave a service, fell to 3.1. That’s pretty high comparatively considering that Sprint had a 1.8 churn rate, but it’s still an important dip from the 3.7 churn rate that MetroPCS reported this time last year.
“The Internet is going mobile and we believe our subscribers’ demand for multimedia and video will continue to increase, specifically within the Android platform,” Linquist said in a statement. “4G LTE is rapidly becoming the world standard and we now offer 4G LTE in all of our major metropolitan areas and we continue to expect to finish the majority of our planned build out by the end of 2011.”
I was a fan of MetroPCS’s Android for All marketing campaign, and the roll-out of LTE in key markets will go a long way in improving its reputation. So will the upcoming and still unannounced Android phones planned to join the LG Optimus M and Samsung Indulge.
Too bad their service sucks balls and their phone selection sucks…well, balls as well. Of what use is it paying $50 or $60 a month if I can't make calls or get on the web half the time. Might as well pay the extra 10 or 20 at T-Mo so that I can at least use my phone when I want to which is what I did. Got sick of them.
I've been using MetroPCS for over two years and have absolutely no problems. Only one call was ever dropped and service has always been good. Now that you can use your phone almost everywhere in the country it just makes sense to get an affordable plan with them. I now use their 4G LTE service and it is so fast!
MetroPCS sucks terrible horrible customer service. For over a week I argued, begged & pleaded at every level, 6 store reps, 6 online reps. In my opinion all of them incompetent and many rude. Autopay account deleted and recreate at least 4 times. Everyone keeps saying the same thing just go in and update to account info. The account was even verified by a Corporate Center supervisor. Phone service has been shut off twice. Even after the store manager at the corporate Center assured me that it ad been restored. Then I found the emails for coroprate HQ. Two emails to three execs and the problem was fixed in two hours. You do the math. Corporate email, fax number, phone number and my complaint letter is at http://SwensonStudio.com/MetroPCS.htm
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