December 10, 2010 | by Michael Heller
Rohan Shravan, CEO of Notion Ink, hit the ground running when he arrived back in India after a trip to the US. While he was in the air, the pre-order page for the Adam went live, and worse so did the Android Police article calling out the myriad troubles with the policies and process used.
Rohan has responded to many of the allegations by AP in his newest blog post. He sites the company’s desire to have a global fixed price and global warranty for all countries as the reasoning behind the flat $50 shipping costs, and return time limits. On the charges of suspicious fees on returns, he sites Apple and Dell, which are similar in cost, although unlike Notion Ink’s language, both Apple and Dell make it clear that defective items will not incur these fees. Rohan also mentions FCC delays for the vague shipping dates. He also said that there will be video of the Adam available December 18th and hands-on at CES, which will be January 6-9, 2011.
Unfortunately, Rohan did not comment on the issue of not having images of the devices on the pre-order page, which causes fears of a bait-and-switch. I have contacted Rohan on this matter, and I’m waiting to hear back. But, given my correspondence history with Rohan, I wouldn’t be surprised to see him do another blog post as an answer.
[UPDATE] I just received an answer from Rohan.